Frequently Asked Questions

• Am I eligible for a refund if I am not double vaccinated?

  Our existing refund policy remains in place, however we will extend prepays so you can attend your appointment when the Government moves the country back to a GREEN setting.

• What COVID safety protocols are in place?

  Our existing COVID-safe protocols and precautions will remain in place to further protect the health and wellbeing of our staff and customers.

• Does Laser Clinics mandate vaccinations?

  Laser Clinics has not mandated vaccinations, our policy states we will comply with all Government Health Orders.

• What is the transfer policy if I move?

  Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand. 

• What do I do about my prepays during a temporary clinic closure?

  We will extend your pre-paid treatments for the period of time our clinics are closed.

  For example: if your clinic is temporarily closed for 2 weeks, your prepay validity will be extended for 2 weeks.